Terms & conditions

Welcome to our website. By accessing or using our services, you agree to comply with the following Terms & Conditions and Company Policies. Please read them carefully before using our platform, products, or services.

Terms & Conditions & Company Policies

Last Updated: 16/11/2025

Welcome to our website. By accessing or using our services, you agree to comply with the following Terms & Conditions and Company Policies. Please read them carefully before using our platform, products, or services.

1. Introduction

These Terms & Conditions (“Terms”) govern your use of our website, online services, and all products offered including solar systems, irrigation equipment, training services, and technical support.
By using the site, you acknowledge that you have read, understood, and agree to be bound by these Terms.

2. Use of the Website

You agree to use this website only for lawful purposes. You must not:

  • Engage in unauthorized access, hacking, or data extraction

  • Misuse our content, images, or intellectual property

  • Engage in fraudulent, misleading, or harmful activities

We reserve the right to restrict or terminate access for users who violate these Terms.

3. Products & Services

Our services include:

  • Solar-powered farming solutions

  • Irrigation systems

  • Training & technical support

  • Farm automation systems

  • Consulting & system design

All product specifications, availability, and pricing are subject to change without prior notice.

4. Pricing, Payments & Quotations

  • All prices are provided in CDF unless otherwise stated

  • Quotations are valid for 7–30 days, depending on the service

  • Payments must be made through approved channels (Mobile Money Transfers, bank transfer, etc.)

  • Installation work begins only after the agreed deposit is made

  • Late payments may delay delivery or installation timelines

5. Delivery & Installation

  • Delivery timelines vary depending on stock availability and project requirements

  • Installation schedules will be communicated and agreed upon with the client

  • Clients must provide safe access to the site and confirm that all conditions are ready for installation

  • Additional charges apply if the site is not prepared as agreed

6. Warranties & Guarantees

We offer warranties on selected products such as:

  • Solar panels

  • Water pumps

  • Controllers

  • Batteries

  • Irrigation equipment

Warranty terms vary by product and manufacturer.
Warranty is void in cases of:

  • Unauthorized repairs

  • Physical damage

  • Improper use or installation by third parties

  • Tampering or modification

7. Maintenance & After-Sales Support

We offer ongoing maintenance, routine checks, and technical support depending on the package selected.
Some services may attract additional charges.

8. Training & Technical Support Policy

Our training programs cover:

  • System operation

  • Safety guidelines

  • Basic troubleshooting

  • Equipment care and maintenance

Technical support may be offered through:

  • On-site visits

  • Phone support

  • WhatsApp

  • Scheduled consultations

Support beyond the agreed training period may be billed at standard service rates.

9. Refunds, Returns & Cancellation Policy
Refunds

Refunds are issued only when:

  • A product is defective upon delivery

  • The wrong item is supplied

  • The service was not delivered as agreed

Refunds do not apply for:

  • Change of mind

  • Customer negligence

  • Third-party installations

Returns

Products must:

  • Be unused

  • Be in original packaging

  • Be returned within 7 days

Cancellation

  • Project cancellations before work begins may attract an administrative fee

  • Cancellations after installation has begun are subject to deductions based on work already completed

10. Data Collection & Privacy Policy

We may collect information such as:

  • Name, phone number, email

  • Delivery location

  • Payment information

  • Photos/videos for site assessment

Your information is used strictly for:

  • Service delivery

  • Customer support

  • Product improvement

  • Internal record-keeping

We do not sell or share your personal information with unauthorized third parties.

11. Intellectual Property

All website content—including text, images, graphics, videos, and logos—is owned by us.
You may not copy, distribute, or reproduce without written permission.

12. Limitation of Liability

We are not liable for:

  • Losses resulting from improper system use

  • Damages caused by natural disasters, floods, or extreme conditions

  • Unauthorized modifications to installed systems

  • Loss of crops due to weather conditions or water shortages

  • Any indirect, incidental, or consequential losses

13. Exceptions & Limitations (“Except Clause”)

Certain terms may not apply in special situations.
Exceptions include:

  • Where the law requires different terms

  • Where the customer has a special written agreement with us

  • When product warranties differ from standard policies

  • Force majeure events such as extreme weather, fire, theft, or political instability

Exceptions are only valid when issued in written form and signed by an authorized representative.

14. Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice.
Continued use of our website or services implies acceptance of the updated Terms.