{"id":3210,"date":"2022-03-15T17:23:00","date_gmt":"2022-03-15T17:23:00","guid":{"rendered":"https:\/\/bilangatech.com\/terms-conditions\/"},"modified":"2025-11-18T08:16:47","modified_gmt":"2025-11-18T08:16:47","slug":"conditions-generales","status":"publish","type":"page","link":"https:\/\/bilangatech.com\/fr\/conditions-generales\/","title":{"rendered":"Conditions g\u00e9n\u00e9rales"},"content":{"rendered":"
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Conditions g\u00e9n\u00e9rales et politiques de l'entreprise<\/strong><\/h4>

Derni\u00e8re mise \u00e0 jour : 16\/11\/2025<\/em><\/p>

Bienvenue sur notre site web. En acc\u00e9dant \u00e0 nos services ou en les utilisant, vous acceptez de vous conformer aux conditions g\u00e9n\u00e9rales et aux politiques de l'entreprise suivantes. Veuillez les lire attentivement avant d'utiliser notre plateforme, nos produits ou nos services.<\/p>

1. Introduction<\/strong><\/h5>

Les pr\u00e9sentes conditions g\u00e9n\u00e9rales (\u201c Conditions \u201d) r\u00e9gissent votre utilisation de notre site web, de nos services en ligne et de tous les produits propos\u00e9s, y compris les syst\u00e8mes solaires, le mat\u00e9riel d'irrigation, les services de formation et l'assistance technique.
En utilisant ce site, vous reconnaissez avoir lu, compris et accept\u00e9 d'\u00eatre li\u00e9 par les pr\u00e9sentes conditions g\u00e9n\u00e9rales.<\/p>

2. Utilisation du site Web<\/strong><\/h5>

Vous acceptez d'utiliser ce site web uniquement \u00e0 des fins l\u00e9gales. Vous ne devez pas\u00a0:<\/p>

  • Se livrer \u00e0 des acc\u00e8s non autoris\u00e9s, au piratage ou \u00e0 l'extraction de donn\u00e9es<\/p><\/li>

  • Toute utilisation abusive de notre contenu, de nos images ou de notre propri\u00e9t\u00e9 intellectuelle est interdite.<\/p><\/li>

  • Se livrer \u00e0 des activit\u00e9s frauduleuses, trompeuses ou nuisibles<\/p><\/li><\/ul>

    Nous nous r\u00e9servons le droit de restreindre ou de r\u00e9silier l'acc\u00e8s des utilisateurs qui enfreignent les pr\u00e9sentes conditions.<\/p>

    3. Produits et services<\/strong><\/h5>

    Nos services comprennent\u00a0:<\/p>

    • Solutions agricoles aliment\u00e9es \u00e0 l'\u00e9nergie solaire<\/p><\/li>

    • Syst\u00e8mes d'irrigation<\/p><\/li>

    • Formation et assistance technique<\/p><\/li>

    • syst\u00e8mes d'automatisation agricole<\/p><\/li>

    • Conseil et conception de syst\u00e8mes<\/p><\/li><\/ul>

      Les sp\u00e9cifications, la disponibilit\u00e9 et les prix des produits sont susceptibles d'\u00eatre modifi\u00e9s sans pr\u00e9avis.<\/p>

      4. Tarification, paiements et devis<\/strong><\/h5>

      • Tous les prix sont indiqu\u00e9s en CDF<\/strong> sauf indication contraire<\/p><\/li>

      • Les devis sont valables pour 7 \u00e0 30 jours<\/strong>, selon le service<\/p><\/li>

      • Les paiements doivent \u00eatre effectu\u00e9s par des canaux approuv\u00e9s (transferts d'argent mobile, virement bancaire, etc.).<\/p><\/li>

      • Les travaux d'installation ne commencent qu'apr\u00e8s le versement de l'acompte convenu.<\/p><\/li>

      • Les retards de paiement peuvent retarder les d\u00e9lais de livraison ou d'installation.<\/p><\/li><\/ul>

        5. Livraison et installation<\/strong><\/h5>

        • Les d\u00e9lais de livraison varient en fonction de la disponibilit\u00e9 des stocks et des exigences du projet.<\/p><\/li>

        • Les dates d'installation seront communiqu\u00e9es et convenues avec le client.<\/p><\/li>

        • Les clients doivent garantir un acc\u00e8s s\u00e9curis\u00e9 au site et confirmer que toutes les conditions sont r\u00e9unies pour l'installation.<\/p><\/li>

        • Des frais suppl\u00e9mentaires s'appliquent si le site n'est pas pr\u00e9par\u00e9 comme convenu.<\/p><\/li><\/ul>

          6. Garanties et assurances<\/strong><\/h5>

          Nous offrons des garanties sur certains produits, tels que\u00a0:<\/p>

          • panneaux solaires<\/p><\/li>

          • Pompes \u00e0 eau<\/p><\/li>

          • Contr\u00f4leurs<\/p><\/li>

          • Batteries<\/p><\/li>

          • \u00c9quipement d'irrigation<\/p><\/li><\/ul>

            Les conditions de garantie varient selon le produit et le fabricant.
            La garantie est vide<\/strong> dans les cas suivants :<\/p>

            • R\u00e9parations non autoris\u00e9es<\/p><\/li>

            • dommages physiques<\/p><\/li>

            • Utilisation ou installation incorrecte par des tiers<\/p><\/li>

            • Alt\u00e9ration ou modification<\/p><\/li><\/ul>

              7. Maintenance et assistance apr\u00e8s-vente<\/strong><\/h5>

              Nous proposons une maintenance continue, des contr\u00f4les de routine et une assistance technique en fonction de la formule choisie.
              Certains services peuvent entra\u00eener des frais suppl\u00e9mentaires.<\/p>

              8. Politique de formation et d'assistance technique<\/strong><\/h5>

              Nos programmes de formation couvrent\u00a0:<\/p>

              • Fonctionnement du syst\u00e8me<\/p><\/li>

              • Consignes de s\u00e9curit\u00e9<\/p><\/li>

              • D\u00e9pannage de base<\/p><\/li>

              • Entretien et maintenance du mat\u00e9riel<\/p><\/li><\/ul>

                L'assistance technique peut \u00eatre propos\u00e9e par le biais de\u00a0:<\/p>

                • Visites sur site<\/p><\/li>

                • Assistance t\u00e9l\u00e9phonique<\/p><\/li>

                • WhatsApp<\/p><\/li>

                • Consultations programm\u00e9es<\/p><\/li><\/ul>

                  Le soutien apport\u00e9 au-del\u00e0 de la p\u00e9riode de formation convenue peut \u00eatre factur\u00e9 aux tarifs de service standard.<\/p>

                  9. Politique de remboursement, de retour et d'annulation<\/strong><\/h5>
                  Remboursements<\/strong><\/h5>

                  Les remboursements ne sont accord\u00e9s que dans les cas suivants\u00a0:<\/p>

                  • Le produit est d\u00e9fectueux \u00e0 la livraison.<\/p><\/li>

                  • L'article fourni est incorrect.<\/p><\/li>

                  • Le service n'a pas \u00e9t\u00e9 fourni comme convenu.<\/p><\/li><\/ul>

                    Les remboursements sont pas<\/strong> demander:<\/p>

                    • Changement d'avis<\/p><\/li>

                    • n\u00e9gligence du client<\/p><\/li>

                    • installations tierces<\/p><\/li><\/ul>

                      Retours<\/strong><\/h5>

                      Les produits doivent :<\/p>

                      • Ne pas utiliser<\/p><\/li>

                      • \u00catre dans son emballage d'origine<\/p><\/li>

                      • \u00c0 retourner dans les 7 jours<\/strong><\/p><\/li><\/ul>

                        Annulation<\/strong><\/h5>

                        • L'annulation d'un projet avant le d\u00e9but des travaux peut entra\u00eener des frais administratifs.<\/p><\/li>

                        • Toute annulation apr\u00e8s le d\u00e9but de l'installation est soumise \u00e0 des d\u00e9ductions bas\u00e9es sur les travaux d\u00e9j\u00e0 effectu\u00e9s.<\/p><\/li><\/ul>

                          10. Politique de collecte et de confidentialit\u00e9 des donn\u00e9es<\/strong><\/h5>

                          Nous pouvons collecter des informations telles que\u00a0:<\/p>

                          • Nom, num\u00e9ro de t\u00e9l\u00e9phone, courriel<\/p><\/li>

                          • Lieu de livraison<\/p><\/li>

                          • Informations de paiement<\/p><\/li>

                          • Photos\/vid\u00e9os pour l'\u00e9valuation du site<\/p><\/li><\/ul>

                            Vos informations sont utilis\u00e9es exclusivement pour\u00a0:<\/p>

                            • Prestation de services<\/p><\/li>

                            • Service client<\/p><\/li>

                            • Am\u00e9lioration du produit<\/p><\/li>

                            • tenue de registres internes<\/p><\/li><\/ul>

                              Nous ne pas vendre ni partager<\/strong> Vos informations personnelles \u00e0 des tiers non autoris\u00e9s.<\/p>

                              11. Propri\u00e9t\u00e9 intellectuelle<\/strong><\/h5>

                              L'ensemble du contenu du site web, y compris les textes, les images, les graphismes, les vid\u00e9os et les logos, nous appartient.
                              Vous n'\u00eates pas autoris\u00e9 \u00e0 copier, distribuer ou reproduire ce document sans autorisation \u00e9crite.<\/p>

                              12. Limitation de responsabilit\u00e9<\/strong><\/h5>

                              Nous sommes non responsable<\/strong> pour:<\/p>

                              • Pertes r\u00e9sultant d'une utilisation incorrecte du syst\u00e8me<\/p><\/li>

                              • Dommages caus\u00e9s par des catastrophes naturelles, des inondations ou des conditions extr\u00eames<\/p><\/li>

                              • Modifications non autoris\u00e9es des syst\u00e8mes install\u00e9s<\/p><\/li>

                              • Pertes de r\u00e9coltes dues aux conditions m\u00e9t\u00e9orologiques ou aux p\u00e9nuries d'eau<\/p><\/li>

                              • Toute perte indirecte, accessoire ou cons\u00e9cutive<\/p><\/li><\/ul>

                                13. Exceptions et limitations (\u201c Clause d\u2019exception \u201d)<\/strong><\/h5>

                                Certaines conditions peuvent ne pas s'appliquer dans des situations particuli\u00e8res.
                                Les exceptions comprennent\u00a0:<\/strong><\/p>

                                • Lorsque la loi exige des termes diff\u00e9rents<\/p><\/li>

                                • Lorsque le client a un accord \u00e9crit sp\u00e9cifique avec nous<\/p><\/li>

                                • Lorsque les garanties des produits diff\u00e8rent des politiques standard<\/p><\/li>

                                • Les cas de force majeure tels que les conditions m\u00e9t\u00e9orologiques extr\u00eames, les incendies, les vols ou l'instabilit\u00e9 politique<\/p><\/li><\/ul>

                                  Les exceptions ne sont valides que lorsqu'elles sont \u00e9mises dans forme \u00e9crite<\/strong> et sign\u00e9 par un repr\u00e9sentant autoris\u00e9.<\/p>

                                  14. Modifications des conditions<\/strong><\/h5>

                                  Nous nous r\u00e9servons le droit de mettre \u00e0 jour ou de modifier ces conditions \u00e0 tout moment et sans pr\u00e9avis.
                                  L\u2019utilisation continue de notre site web ou de nos services implique l\u2019acceptation des conditions g\u00e9n\u00e9rales mises \u00e0 jour.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

                                  Welcome to our website. By accessing or using our services, you agree to comply with the following Terms & Conditions and Company Policies. 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